Phantom Shade Timer

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tnewmex
Posts: 3
Joined: Mon Apr 18, 2016 7:23 am

Phantom Shade Timer

Post by tnewmex » Mon Apr 18, 2016 7:47 am

I have 16 shades. Indigo 6 -> Autelis -> Somfy Universal II.

I disconnected Indigo 6. The Autelis webpage shows no timers. But... Every morning around 7:24am, one of my awnings goes up.

Any ideas on this?
tnewmex
Posts: 3
Joined: Mon Apr 18, 2016 7:23 am

Re: Phantom Shade Timer

Post by tnewmex » Mon Apr 18, 2016 7:48 am

(It is always the same awning.)
autelis
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Posts: 1122
Joined: Tue Nov 30, 2010 1:02 pm

Re: Phantom Shade Timer

Post by autelis » Mon Apr 18, 2016 6:47 pm

Thanks for posting. Have you tried disconnecting the Somfy Universal II overnight to see if the problem continues? Which group number is affected? A factory reset should clear all timers. Was your setup working properly prior to these events?
Autelis.com Staff
tnewmex
Posts: 3
Joined: Mon Apr 18, 2016 7:23 am

Re: Phantom Shade Timer

Post by tnewmex » Thu Apr 21, 2016 4:20 pm

It is NOT the Autelis. Step by step, I unplugged everything and the Somfy shade still came down. After talking to the Somfy help desk, they said the shade has a timer in it (that is not visible to the common user).
autelis
Site Admin
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Joined: Tue Nov 30, 2010 1:02 pm

Re: Phantom Shade Timer

Post by autelis » Thu Apr 21, 2016 8:11 pm

Thanks for providing the updated information.
Autelis.com Staff
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