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SMTP connection not working

Posted: Tue Apr 10, 2012 10:12 am
by brentprairie
I can log into the unit, I can actiivate the 1 of the 3 sensors manually, I can see the input counter trigger increase, threshold is at "1" . I have created a new gmail account for the sensor.....filled out the logon and smtp port 465 as suggested but no success, no email is sent. How do you troubleshoot this????

Re: SMTP connection not working

Posted: Tue Apr 10, 2012 10:44 am
by brentprairie
I think I figured it out on my own. Turned out to be two things. My "anti-intrusion" feature on my Internet router, and my "junk mail filter" was grabbing them. Between those two things, it kept me busy working on it for a while.

Re: SMTP connection not working

Posted: Tue Apr 10, 2012 11:31 am
by autelis
Glad to hear that you solved the issue and sorry for any inconvenience. Please let us know if you have any other questions or concerns.

Thanks.

Re: SMTP connection not working

Posted: Tue Feb 18, 2014 1:40 pm
by brentprairie
My yahoo e-mail account is no longer working, probably a SSL thing. Is there a way I can use an 'anonymous connection' to my local domain SMTP server? I have some printers that send e-mail alerts via this. I have not had any success doing this for some reason, any ideas? I have Windows SBS2011.

Re: SMTP connection not working

Posted: Tue Feb 18, 2014 2:51 pm
by autelis
Yes you are correct that Yahoo and most other providers now require 2048-bit SSL and the device supports only up to 1024-bit. There are still some providers such as SMTP2GO that allow standard email. You should be able to transmit mail with a local server as long as the server is set to accept mail from the device's IP address or range. Please let us know what your settings are.

Thanks

Re: SMTP connection not working

Posted: Wed Mar 19, 2014 9:12 am
by brentprairie
I have set up my local Exchange server to allow relaying for IP range. It is working for several other devices (router, printer, etc) without any authentication, but the Autelis is still not sending e-mail. In the autelis settings I am using a static IP "10.100.100.5" for the SMTP Server, port "25", SMTP SSL "unchecked", e-mail and user ID and password "empty". The to "brent@xxxxxxxxx.com" which is my e-mail address. The counter stats shows an alert is being generated, but no e-mail is sent. Any ideas?

Re: SMTP connection not working

Posted: Wed Mar 19, 2014 6:52 pm
by autelis
Please try filling in some of the blank fields. We will also check to see which parameters are required on the sending side.

Thanks

Re: SMTP connection not working

Posted: Thu Mar 27, 2014 11:25 am
by brentprairie
I have tried both leaving those fields blank and filling them out, with no change in outcome.

Thanks,

Brent

Re: SMTP connection not working

Posted: Thu Mar 27, 2014 11:57 am
by autelis
Are you able to provide any logs from your Exchange server?

Re: SMTP connection not working

Posted: Fri Mar 28, 2014 8:53 am
by brentprairie
-28T15:11:41.017Z,EX\Autelis,08D0FB954C13B452,1,10.100.100.5:25,10.100.100.38:3813,*,SMTPSubmit SMTPAcceptAnySender SMTPAcceptAuthoritativeDomainSender AcceptRoutingHeaders,Set Session Permissions
2014-03-28T15:11:41.017Z,EX\Autelis,08D0FB954C13B452,2,10.100.100.5:25,10.100.100.38:3813,>,"220 mail.datalinkplus.com Microsoft ESMTP MAIL Service ready at Fri, 28 Mar 2014 10:11:40 -0500",
2014-03-28T15:11:41.024Z,EX\Autelis,08D0FB954C13B452,3,10.100.100.5:25,10.100.100.38:3813,<,HELO NOTIFIER,
2014-03-28T15:11:41.024Z,EX\Autelis,08D0FB954C13B452,4,10.100.100.5:25,10.100.100.38:3813,>,250 mail.datalinkplus.com Hello [10.100.100.38],
2014-03-28T15:11:41.029Z,EX\Autelis,08D0FB954C13B452,5,10.100.100.5:25,10.100.100.38:3813,<,AUTH LOGIN,
2014-03-28T15:11:41.029Z,EX\Autelis,08D0FB954C13B452,6,10.100.100.5:25,10.100.100.38:3813,*,Tarpit for '0.00:00:05',
2014-03-28T15:11:46.031Z,EX\Autelis,08D0FB954C13B452,7,10.100.100.5:25,10.100.100.38:3813,>,504 5.7.4 Unrecognized authentication type,
2014-03-28T15:11:46.038Z,EX\Autelis,08D0FB954C13B452,8,10.100.100.5:25,10.100.100.38:3813,<,QUIT,
2014-03-28T15:11:46.039Z,EX\Autelis,08D0FB954C13B452,9,10.100.100.5:25,10.100.100.38:3813,>,221 2.0.0 Service closing transmission channel,
2014-03-28T15:11:46.039Z,EX\Autelis,08D0FB954C13B452,10,10.100.100.5:25,10.100.100.38:3813,-,,Local
2014-03-28T15:11:46.060Z,EX\Autelis,08D0FB954C13B453,0,10.100.100.5:25,10.100.100.38:3814,+,,





10.100.100.5 is the exchange server and 10.100.100.38 is Autelis



It seems the error is


504 5.7.4 Unrecognized authentication type